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Knowledge base MedLock
Here are articles on working with Ms. Medlock.
Getting started with Medlock
Authorization
Recommended system requirements
Log in to Medlock
Error at the 2nd step of authorization
Reset authorization
Log in to your Medlock profile
Forgot the employee's username and password, what to do
Installing the security certificate
Access Data security
Problems with authorization
Why is the slow lock hanging?
Adding funds to your Medlock account
Working with legal entities and clinic branches
Working with services
Uploading the price list
Transferring data from other IIAs
Access rights for Medlock users
Staff
Creating access for a new administrator
Adding and removing doctors
Adding and changing doctors' work schedules
The new doctor is not shown in the schedule
Status«Приходящий врач»
Viewing employee activity history
Changing the password for the administrator
Patients
Chapter«Пациенты»
Patient profile
Unloading the customer base for the target
Certificate for tax deduction
Creating a minor patient
Working with medical records in the patient's profile
Uploading patients from a file
Updating a section«Пациенты»
Patient's documents in the medical unit for clinics outside the Russian Federation
Working with IIN in MedLock for clinics in Kazakhstan
Patient's tag from the MEDFLEX blacklist
Chapter«Главная»
Archive
Changes to the 025/Y medical card from September 1, 2025
Chapter«CRM»
Tasks
Funnels
Delayed appointments and doctor's non-working hours
Additional payment
Notification that the personal manager could not contact the clinic
Communication Widget
Modules
Electronic medical record
Configuring the module
How to create protocols
I can't create a protocol for a doctor's appointment
Adding the signature and seal of the doctor to the appointment protocol
EGISZ
Setting up MedLock integration with EGISZ
The steps of connecting to RAMD via Medlock
How to add structural divisions in the personal account of the FRMO
Electronic signature for REMD
Instructions for installing CryptoPro
Signing of the protocol by a doctor
Signing of the protocol by the head
Common errors in registering documents in the RAMD
Admission to possession of weapons (SAMD 63)
Medical examination report (SAMD 103)
Medical examination report (SAMD 230)
Electronic recipe
The protocol of examination by the attending physician (SAMD 191)
Preoperative epicrisis (SAMD 217)
Protocol of the operation (SAMD 189)
Epicrisis in hospital discharge (SAMD 235)
List of appointments and their fulfillment (SAMD 221)
Protocol of medical manipulation (SAMD 163)
Emergency notification of an infectious disease (SAMD 164)
Sending documents to the patient's personal account on Public Services
Emergency Medical Service Call Card (SAMD 115)
Conclusion on the presence/absence of a disease that prevents entry into public service (SAMD 188)
Common synchronization errors with FRMR and FRMO
Memo on setting up the transfer of documents to the EGISZ
Referral for medical care (SAMD 311)
Medical certificate (medical professional advisory opinion) (SAMD 196)
Protocol of telemedicine consultation (SAMD 40)
Certificate of absence of medical contraindications for working with state secrets (SAMD 249)
Preoperative examination by an anesthesiologist-resuscitator (SAMD 287)
Information about the results of medical examination or preventive medical examination (SAMD 122)
Conclusion on the absence of contraindications to sports (SAMD 152)
Protocol of instrumental examination (SAMD 224)
SAMD 266«Медицинское заключение о допуске к участию в физкультурных и спортивных мероприятиях, ГТО»
Documents
Setting up documents and working with them
Hide unnecessary documents in patient records
Adding a variable to a document
Document Editing
Details and logo for documents and protocols
How to print a new medical card form after adding it to the medical record
What documents are available in the MedLock immediately after activation
Cash
Setting up an ATOL sales register
ATOL: compatibility of functionality with Yandex.Checkout software versions
Working with the ATOL sales register
Sending receipts from MedLok
Payment option when working with the ATOL sales register
Automatic collection at shift closure (for ATOL 91F and 92F)
How to set VAT rates for services
Error connecting to yandex.checkout: web server error
External sales register
Refund of payment
Deposit
Partial payment for services
Setting up integration and using POS payment terminals in MedLock
Terms of use«Эквайринга»
Official payment methods in Medlock
Payment tags
Настройка ТС ПИоТ для работы с маркированными товарами через кассу АТОЛ (⚠️ Скоро)
Insurance companies
Enabling the module
Adding an insurance company
There is no necessary insurance company
Working with the patient's insurance policy
Clinical recommendations
Enabling and configuring the module
Working with the module
Patient's personal account
Patient's personal account — a medical device
Reminder to make a repeat appointment
Sending documents from the medical record to the patient's medical room
Laboratories
Module«Лаборатории»
Installing a label printer
Frequently Asked Questions
Connecting the module and configuring the laboratory price list
Label printing error
Why doesn't Medlock send the test results by e-mail
Working with the module «Лаборатории»for clinics outside the Russian Federation
Telephony
How to connect the module«Телефония»
UIS Telephony connection via API (⚠️ Coming soon!)
Where to find the URL, login and password in the WhatsApp
Working with the module«Телефония»
How to set up a SIP phone/softphone for the module«Телефония»
IP phones and softphones that we recommend
Problems with telephony
Transcription of calls
Memo on telephony for administrators
Smart care
Connecting the module and configuring scripts
Whatsapp'app Communication Channel
What to do if the QR code is not scanned when linking the Whatsapp'app
Escort to the reception
Operation of the module «Умная забота»outside the Russian Federation
Smart Care in a chat with a nurse
Reports
Financial report
Upload a report for 1C
Group of reports«Зарплаты»
Group of reports«Склад»
Group of reports«Продажи»
Group of reports«Выполненные услуги»
Group of reports«Сквозная аналитика»
Basic report
Share of advertising expenses (DRR) by specialty
Share of advertising expenses (DRR) by doctors
Share of advertising expenses (DRR) by branches
Source Report
Report on the days of advertising campaigns
Integrations
Online registration forProDoctorov
External partners
Dentistry
Treatment plans
Salary
Transfer of salary to a medical doctor
Wages
Working with the module«Склад»
Loyalty Program
End-to-end UIS analytics
Warehouse
Sale of goods
Paid consumables
Центр коммуникаций
Communication channel: Medtochka
Communication channel: WhatsApp
Communication Channel update: WhatsApp (coming soon)
The Communications Center module
Hospital
Counterparties
Audio reception protection
Electronic Document Management (EDI)
Recent updates
Updates to MedLock in 2025
News for 12.01.2026 — 25.02.2026
News for 02/26/2026 — 04/10/2026
Laboratory integrators
Service«Пульт ЛИС»
Notification of personal data processing for RCN
Termination of work with Medlock
Downloading clinic data at the end of work with Medlock
Бизнес-кейсы
Make an appointment or service
Patient recording on holter, SMAD and other equipment
Making multiple patient appointments at the same time
Working with gift certificates
Patient's appointment for a medical consultation
Documents
Printing of medical certificates with text substitution
Справки о налоговом вычете после смены юридического лица
Working with the "Checkout" module
Making payments when making patient appointments via«Клуб ПроДокторов»
Employee salaries
Hourly salary for administrators
Accrual of a fixed salary to doctors
Работа с базой пациентов
Аудит базы пациентов: удаление тех, кто давно не был в клинике
