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This guide will help you download the full archive of your clinic's data after the completion of the contract with Medlock.
The data upload service is provided free of charge.
The archive will contain the full data of your clinic in a technical format. It is not intended for viewing or use by ordinary users (doctors, administrators). To work with the archive, you will need to involve technical specialists or developers of a new MIS. The archive contains instructions.
Important
- After termination of the contract, you have 30 days to download the full archive of your data.
- After 30 days, the archive will be permanently deleted, and it will be impossible to restore the data.
- The archive creation process is started at the request of your manager and takes from 1 to 6 hours.
- The responsibility for the safety of downloaded data lies entirely with your organization.
- The download is available an unlimited number of times during the month.
- You will need a sys account to access the archive.-
(system administrator) to log in to the Medlock. - Downloading the archive is limited in speed — 12 MB.
- The archive is provided in .7z format
- After downloading the archive, you cannot return to work in this MedLock account. To resume the service, you will need to sign a new contract and register a new account.
- The archive cannot be used to upload back to the Medlock. Its purpose is to provide you with data to transfer to another system or for archiving.
- The developers of MedLock do not consult the developers of other IIAs on the data contained in the archive.
How to download data
- While the archive has not been formed, when authorization is attempted, it will be displayed
The user is blocked
"That's okay.
- After the official termination of the contract, your MedRoket manager initiates the archive creation process.
- Wait for a message from the manager that the file is ready for download. You will also receive an email when the file is ready for download.
- Go to the Medlock login page.
- Log in with the sys-system administrator account.
After logging in with a sys account, you will be automatically taken to the download page.
- Click the button«Скачать архив».
- Save the file to a reliable storage medium.
What is included in the archive
The archive will include the full operating and medical history of your clinic for the entire period of work at MedLock. We upload all the key data necessary to maintain the continuity of your work and comply with legal requirements.
- Patient database: contact information, referral history, medical records.
- Financial data: payment history, account movements, services rendered.
- Record data: data on records, doctors' work, and branches.
- Other official information necessary to preserve the complete history.
Inside the archive there will be an instruction file with a detailed description of the data structure.
(⚠️ Coming soon) Uploading data before deleting the clinic completely
If the clinic does not use Medlock for 30 days, its account is blocked. If work does not resume after that, then 120 days after the last use, the clinic's database is permanently deleted, along with all patients, records, and financial history.
To prevent the clinic from losing data, we will automatically create an archive of the database a month before deletion and send you an email stating that the file is ready for download. The download procedure is the same as upon termination of the agreement, and the archive composition is described above in the section«Что входит в архив».
It is important to download the archive before the deletion date. The letter about the file's readiness does not delay anything: the deadline for deleting the database remains the same.
In addition, if the clinic starts using Medlock again after blocking and before the archive is formed, the archive will no longer be necessary and the email will not arrive.
Frequently Asked Questions
- I don't remember the login/password from the sys account- what should I do?
Contact the support service or the personal manager of MedRoket, they will help you restore access.
- Is it possible to extend the download time?
Unfortunately, no. The period of 30 days is fixed. Please download the data immediately after receiving the notification.
- What should I do if an error occurred while downloading?
Try again and check the stability of your Internet connection. If the error persists, contact the MedRoket support service to resolve technical issues.
- How do I upload my data to the new IIA?
It is necessary to contact the developers of your new IIA with such a request.