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Knowledge base MedLock
Here are articles on working with Ms. Medlock.
Getting started with Medlock
Authorization
Recommended system requirements
Log in to Medlock
Error at the 2nd step of authorization
Reset authorization
Log in to your Medlock profile
Forgot the employee's username and password, what to do
Installing the security certificate
Access Data security
Problems with authorization
Why is the slow lock hanging?
Adding funds to your Medlock account
Working with legal entities and clinic branches
Working with services
Uploading the price list
Transferring data from other IIAs
Staff
Creating access for a new administrator
Adding and removing doctors
Adding and changing doctors' work schedules
The new doctor is not shown in the schedule
Status«Приходящий врач»
Viewing employee activity history
Changing the password for the administrator
Patients
Chapter«Пациенты»
Patient profile
Unloading the customer base for the target
Certificate for tax deduction
Creating a minor patient
Работа с медкартами в профиле пациента
Загрузка пациентов
Schedule and appointment
Error 400«Обнаружено пересечение»
Close an appointment with a doctor or an office
Duration of reception
Online recording via the Medflex widget
Attraction channels: setup instructions
Расписание по кабинетам
Setting up an online service account in Medlock
Make an appointment
Dealing with patient refusals
Copying the appointment and patient data
Schedule
Basic features of a MedLock and a medical device
Connection of branches in MedLock withProDoctorov
Chapter«Задачи»
Making appointments for underage and incapacitated patients
Chapter«Главная»
Archive
Изменения в медкарте 025/У с 1 сентября 2025 года
Modules
Electronic medical record
Configuring the module
How to create protocols
I can't create a protocol for a doctor's appointment
Adding the signature and seal of the doctor to the appointment protocol
EGISZ
Setting up Medlock integration with EGISZ
The steps of connecting to RAMD via Medlock
How to add structural divisions in the personal account of the FRMO
Electronic signature for REMD
Instructions for installing CryptoPro
How to request a patient's SNILS
Signing of the protocol by a doctor
Signing of the protocol by the head
Admission to possession of weapons (SAMD 63)
Medical examination report (SAMD 103)
Medical examination report (SAMD 230)
Electronic recipe
The protocol of examination by the attending physician (SAMD 191)
Preoperative epicrisis (SAMD 217)
Protocol of the operation (SAMD 189)
Epicrisis in hospital discharge (SAMD 235)
List of appointments and their fulfillment (SAMD 221)
Protocol of medical manipulation (SAMD 163)
Emergency notification of an infectious disease (SAMD 164)
Referral for hospitalization, rehabilitation treatment, examination, consultation (SAMD 255)
Sending documents to the patient's personal account on Public Services
Карта вызова скорой медицинской помощи (СЭМД 115)
Documents
Setting up documents and working with them
Hide unnecessary documents in patient records
Adding a variable to a document
Document Editing
Details and logo for documents and protocols
Cash
Setting up an ATOL sales register
Working with the ATOL sales register
Sending receipts from MedLok
Payment option when working with the ATOL sales register
Automatic collection at shift closure (for ATOL 91F and 92F)
How to set VAT rates for services
Error connecting to yandex.checkout: web server error
External sales register
Refund of payment
Deposit
Partial payment for services
Setting up integration and using POS payment terminals in MedLock
Terms of use«Эквайринга»
Установка драйвера 10.10.7.0 для кассы АТОЛ в связи с поправками от ФНС с 1 сентября 2025
Официальные способы оплаты в МедЛок
Insurance companies
Enabling the module
Adding an insurance company
There is no necessary insurance company
Working with the patient's insurance policy
Clinical recommendations
Enabling and configuring the module
Working with the module
Patient's personal account
Patient's personal account — a medical device
Reminder to make a repeat appointment
Sending documents from the medical record to the patient's medical room
Laboratories
Module«Лаборатории»
Installing a label printer
Frequently Asked Questions
Подключение модуля и настройка лабораторного прайс-листа
Label printing error
Why doesn't Medlock send the test results by e-mail
Enabling integration with laboratories
Telephony
How to connect the module«Телефония»
Where to find the URL, login and password in the WhatsApp
Working with the module«Телефония»
How to set up a SIP phone/softphone for the module«Телефония»
IP phones and softphones that we recommend
Problems with telephony
Transcription of calls
Smart care
Connecting the module and configuring scripts
Whatsapp'app Communication Channel
What to do if the QR code is not scanned when linking the Whatsapp'app
Escort to the reception
Работа модуля «Умная забота» за пределами РФ
Reports
Financial report
Upload a report for 1C
Group of reports«Зарплаты»
Group of reports«Склад»
Group of reports«Продажи»
Group of reports«Выполненные услуги»
Group of reports«Сквозная аналитика»
Basic report
Share of advertising expenses (DRR) by specialty
Share of advertising expenses (DRR) by doctors
Share of advertising expenses (DRR) by branches
Source Report
Report on the days of advertising campaigns
Integrations
Online registration forProDoctorov
External partners
Dentistry
Treatment plans
Salary
Transfer of salary to a medical doctor
Wages
Working with the module«Склад»
Loyalty Program
End-to-end UIS analytics
Warehouse
Sale of goods
Центр коммуникаций
Канал коммуникаций: МедТочка
Стационар
Recent updates
News for 04/29/25 - 05/29/25
News for 30.05.25 - 24.07.25
Новости за 25.07.2025—29.08.2025
Новости за 30.08.2025 — 30.09.2025
Laboratory integrators
Service«Пульт ЛИС»
Notification of personal data processing for RCN
Прекращение работы с МедЛоком
Скачивание данных клиники при завершении работы с МедЛоком
