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Transcription of calls

You can not only listen to calls to Medlock, but also view their text transcription.

To view the text display of the call:

1. Go to the section «История звонков».
2. Select the desired call recording.
3. Click on the sign«->А».

Как просмотреть текстовую расшифровку звонка

4. After that, a text transcription window will open.

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How does transcription work?

  • Transcription takes place automatically after the end of the call.
  • The average time to translate a call into text takes 3 hours.
  • 30 days after the call is translated into text, the audio file is deleted. If necessary, you can download the audio file to your device.