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Why is the slow lock hanging?

The program freezes, processes requests longer than usual, or the screen flashes.

Possible reasons

  1. Low Internet connection speed.
    You can check the speed using the SPEEDTEST tool by clicking on the link https://www.speedtest.net/ru and by clicking «Начать». If the speed is below 20 MB/sec and the latency is above 300, contact your provider to resolve the problem.
  2. If your organization uses a closed network with restrictions on access to certain sites, add the Medlock domain names to the list of allowed ones.
    To do this, contact your company's technical specialist.

Medlock Domain Names:

app.medlock.ru
a.medlock.ru
b.medlock.ru
sentry.medrating.org
auth-app.medlock.ru
auth-a.medlock.ru
auth-b.medlock.ru